Most modern dongles have a small internal LED light. If this light does not turn on when plugged in, the port or the dongle may lack power. 2. Update or Reinstall Dongle Drivers

If you have attached the dongle but still see the error message, consider these common solutions:

A: Yes, but only a powered hub. Passive hubs are the #2 cause of the "please attach your new black" error behind loose connections.

For email or packaging instruction (non-technical recipients): "Please attach the new black Embroidery Studio USB dongle to the included card and keep it with your machine. To activate your software, follow the enclosed quick-start guide or visit https://[vendor]/activate."

Get up and running in less than five minutes by following these three core steps.

This message typically appears during the installation or update of software, which uses a physical security device (dongle) to verify your license . Guide to Attaching Your USB Dongle

| Step | Action | |------|--------| | 1 | – Unplug and reinsert the black dongle into a different USB port (preferably directly on the computer, not a hub). | | 2 | Look for LED light – Most black Embroidery Studio dongles have a small LED that lights up when plugged in. If no light, try another computer to test if the dongle is dead. | | 3 | Restart the software – Close the embroidery program completely and reopen it. | | 4 | Restart the computer – This resets USB drivers and can resolve detection issues. | | 5 | Reinstall dongle drivers – Go to the software’s installation folder or the manufacturer’s website (e.g., Wilcom) and run the Sentinel/HASP driver installer . |